Vacancy has expired
Show me jobs like this one| Job Ref: | 49874BR |
| Sector: | Business Partner Companies, Other |
| Job Type: | Full Time |
| State: | Illinois (IL) |
| City: | Round Lake |
| Post Code: | Dec 09, 2011 |
| Job Description: |
Subject matter expert for complaint process. Address first line questions on complaint process. Distribute daily assignments to assigned team. Train and mentor Product Surveillance team. Also responsible for complaint handling. * Monitor team metrics for critical procedural requirements * Process complaints which may include: * Collect necessary complaint information * Determine reportability of a complaint and submit associated MedWatch reports within 30 days per regulations * Evaluate complaint for need to investigate and coordinate sample retrieval * Document investigation and sample evaluation results * Respond to customer complaints (written or verbal) * Timely closure of complaints, as per procedure * Lead and/or participate in cross functional continuous improvement activities and projects * Manage workflow; identify and escalate issues * Document daily production output * Lead mentoring and training of the Product Surveillance team * May interface with regulatory agents or internal auditorsAbility to perform all duties required of previous levels Requirements * Strong knowledge of the FDA Quality System and Medical Device Reporting regulations (21 CFR 803, 806, 820, and 211). |
| Post Date: | 12/10/2011 |
