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Product Surv Quality Assoc II Job Details

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Job Ref:  49874BR
Sector:  Business Partner Companies, Other
Job Type:  Full Time
State:  Illinois (IL)
City:  Round Lake
Post Code:  Dec 09, 2011
Job Description:  Subject matter expert for complaint process. Address first line questions on complaint process. Distribute daily assignments to assigned team. Train and mentor Product Surveillance team. Also responsible for complaint handling.

* Monitor team metrics for critical procedural requirements
* Process complaints which may include:

* Collect necessary complaint information
* Determine reportability of a complaint and submit associated MedWatch reports within 30 days per regulations
* Evaluate complaint for need to investigate and coordinate sample retrieval
* Document investigation and sample evaluation results
* Respond to customer complaints (written or verbal)
* Timely closure of complaints, as per procedure

* Lead and/or participate in cross functional continuous improvement activities and projects
* Manage workflow; identify and escalate issues
* Document daily production output
* Lead mentoring and training of the Product Surveillance team
* May interface with regulatory agents or internal auditorsAbility to perform all duties required of previous levels

Requirements

* Strong knowledge of the FDA Quality System and Medical Device Reporting regulations (21 CFR 803, 806, 820, and 211).
* Understanding of the products intended use and manufacturing process of assigned products.
* Readily accepting of assignments to new/different products.
* Ability to prioritize multiple tasks to ensure compliance with regulations and standard operating procedures.
* Knowledge and application of computer systems for word processing, reporting, data analysis and complaint management
* Excellent written/verbal communication and organizational skills
* Ability to make independent decisions with minimum oversight
* Strong problem solving and analytical skills
* Demonstrated critical thinking ability
* Solid written/verbal communication and organizational skills
* Demonstrated project management experience
* Working knowledge of lean principles (i.e. Six Sigma)

Education and Experience:

* Bachelors degree (life sciences preferred) or clinical certification (MT, RN) or equivalent experience (defined as a minimum of 5 years of medical products industry experience)
* 2+ years of relevant work experience in cGMP related industry or in a clinical setting
* Project Management experience and/or certification preferred
* Application of lean principles preferred

Doing Work that Matters Baxter provides its employees with comprehensive compensation and benefits. To view additional opportunities at Baxter and to learn more about the company, please visit our Web site at http://www.careers.baxter.com/. EOE M/F/D/V.

12/10/2011
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