| Job Description: |
As the leading supplier of life science technology and related applications, we are helping life scientists understand and use the power of biology to pursue new scientific discoveries and methods for diagnosing and treating disease. If you're interested in a challenging career in one of the fastest moving fields today, you've come to the right place. Product SpecialistIn this role, you will support the Next Generation Sequencing platform product line as part of the Genetic Systems team. Position requires knowledge and experience in Molecular Biology, Cell Biology, Genetics, product development and commercialization. Specific roles and responsibilities will include:
- Serving as a liaison between Product Management and R&D, supporting Marketing, Field Sales and the Field Applications Support groups to contribute to the timely market release and adoption of products.
- Working closely with R&D team and providing customer scenarios and feedback during the product development.
- Collaborating with the Sales organization to deliver technical presentations on products at customer sites, scientific conferences and via LiveMeeting.
- Technical expert to assist with development of marketing materials, technical presentations and training programs.
- Working with field based support to answer customer application questions.
- Develop and communicate methodologies for completing customer demonstrations.
- Understand customer needs, has an understanding of technology, a thorough knowledge of the demonstration goals and enable the field to articulate and achieve those goals.
- Coordination of Customer Test site evaluations for products in development. Able to contribute to the development of product protocol documents. Evaluates customer product performance issues (interacts with the customer, obtains samples and evaluates internally, etc. ) and communicates internally on this evaluation to team meetings.
- Provides support in customer collaborations to ensure effective working relationships and timely adoption of products.
- Maintains routine communication to support product marketing and R&D in resolving any issues that may arise. Attends scientific meetings to interface with customers and gathers information on trends, products and discoveries affecting the product applications.
- Provides business unit with reports on customer success, product technical information and customer satisfaction for product group. - Requirements This position requires a Bachelor's Degree (B.A./B.S.) in Molecular Biology or Cell biology or related degree. Advanced degree desirable.
- Requires a minimum of 5-7 years of previous laboratory and R&D experience in biotech industry.
- Strong written and oral communication skills.
- Experience in marketing, presenting and documenting technical materials is a plus. Specific training or experience in customer relations (either internal or external) and support also desirable.
- Ability to evaluate scientific information in the form of journal articles or presentations and to interact with researchers in the product application area is required. Approximately 25% travel required.
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