| Job Description: |
The Product Applications Engineer is responsible for assisting both company sales representatives and its customers in evaluating, selecting and integrating the appropriate company product to meet an application need. The Product Applications Engineer will report to the Product Manager and will work closely with Sales and Engineering to meet product line sales and profitability goals by providing high-visibility product technical/applications information, competitive product analysis, new product applications training, and successful customer new product integration into their instruments/equipment.
ESSENTIAL FUNCTIONS (Other duties may be assigned)
1. Provides technical assistance in support of Product Management department needs.
2. Provides direct technical product support to the internal (Sales) and external customer's needs.
3. Identifies and develops relationships with key customers and product users at customer sites.
4. Coordinates, prioritizes and monitors new product development activity of assigned product line to ensure products are delivered on time, to meet customer's needs. Attends project development gate meetings and Engineering Prioritization meetings.
5. Coordinates the strategic competitive use of products with Sales and Marketing personnel to maximize key/target account and market penetration and tracks and analyzes subsequent sales both domestically and internationally.
6. Assists the Product Manager as required with developing business plans, product strategy, and customer applications support strategy for assigned product line(s).
7. Monitors current status of customer requirements for existing products and translates emerging needs into future technical product requirements for consideration of new product design with Product Management and RD&E.
8. Leads the activities for assigned product line(s) in competitive product evaluations. Work with RD&E to develop test protocols necessary to qualify new products
9. In conjunction with IH&S Marketing and Sales and Product Management, develops and presents technical product feature/benefit presentations for prospective key customers and writes technical bulletins regarding new features/benefits that provide significant competitive advantage of the Company's products.
10. Creates product specification sheets, user instructions/rework/ repair
instructions, collateral material, drafts promotional text and develops product training materials and presentations both for customer and internal use, for assigned product lines.
11. Supports customer's on-location for Prototype, Alpha and/or Beta unit new product evaluations to ensure product capabilities understanding and successful integration into their instrument / equipment.
12. Attends and presents internally authored and/or collaborative third-party joint authored technical / applications capabilities papers and presentations at market-specific conferences.
13. Acts as a key technical representative of the company's products at trade shows and product exhibitions. Requirements QUALIFICATIONS
1. Bachelor's degree in Engineering or Physical Sciences degree required, with additional education and/or job responsibility in a Business/Marketing environment highly desirable.
2. 4-6 years in product design, and/or customer applications development or product support experience required.
3. Proven technical aptitude and applications knowledge for assigned
product / market responsibility.
4. Experience in a technical product environment targeted for sales.
5. Prior work experience with multi-national manufactures of in vitro diagnostic or Biotech OEM instruments or fluidics is highly desired.
6. Excellent communication, public speaking and presentation skills.
7. Ability to travel 30% of the time on average. Some months of the year may require as much as 50% travel.
8. Multi-lingual skills are beneficial but not required.
9. Proven history of consistent application of good business judgment.
SKILLS & APTITUDE
1. Able to effectively balance the needs of the customer with the needs of the business.
2. Very strong computer skills including MS Word, MS Excel and MS PowerPoint experience.
3. Must be able to work independently and adjust to shifts in job priorities based upon customer needs.
4. Strong sense of urgency and the ability to provide high quality information that leads to business wins.
5. Self-starter who finds a way to prioritize actions to get the job done; high energy; persistent; resourceful; timely
6. Excellent interpersonal and communication skills across many functions of the company and customers
7. Ability to work through conflicts, gain trust/credibility and persuasively influence outcomes.
8. Ability to learn then teach internal and external customers the product key performance features and competitive advantages.
WORKING CONDITIONS
The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Balanced work routine includes both general office and laboratory environment, with occasional exposure to manufacturing areas. Frequent travel to support Product Management and IH&S Sales staff and/or consult/assist customers with the integration and application of the company's products will be required.
PHYSICAL/MENTAL CAPABILITIES:
The physical/mental capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee may be required to sit at desk for lengthy periods; repetitive hand and body dexterity for utilizing computer keyboard, operating copier, sorting documents, reaching, pulling and retrieving files.
2. The employee is moderately required to stand, walk, reach with hands and arms and talk and hear.
3. The employee must occasionally lift and/or move up to 40 pounds.
4. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, ability to adjust focus, and visual acuity for reading computer screen and handwritten/typewritten documents.
5. Speaking and hearing ability for telephone and in-person communications.
6. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
7. Ability to travel internationally on long trips (up to 26 hours on airplanes) as required to support Sales/Customers.
(Interested applicants please send resume to: myedor@idexcorp.com)
EOE
|
