| Job Description: |
The Technical Sales Associate is the first point of contact for customers wishing to place orders or ask technical questions. The ideal candidate has a scientific degree and good people skills, with a desire to start their career path into Sales & Marketing Management. Reports to the Sales Administration Manager.
o Responsible for order acceptance and customer account support. Makes product recommendations based on customer and applications knowledge.
o Prepares domestic and international orders for delivery to shipping department. Works with Operations to ensure orders are processed, shipped and delivered.
o Assists Sales Administration Manager in gathering and analyzing quarterly and end-of-year sales, making recommendations for pricing increases or discounts.
o Obtains forecasts from customers and supports Sales & Marketing team with internal forecasts.
o Composes marketing messages to individuals and groups by phone, fax and email.
o Assists in identifying areas of improvement in order processing and documentation, including web-based marketing assets.
o Supports Sales Managers as required, receives sales training.
o Updates customer activity history (CRM) and maintains the customer database.
o Regular contact with customers and opportunities to demonstrate sales aptitude.
o Provides basic-to-intermediate technical service. Interacts with Technical Staff for advanced questions.
o Identifies customer requirements and potential avenues for new products.
o Interfaces with International Distributors.
o Potential for travel and advancement Requirements No sales experience required. Applicants must be detail orientated in a fast-paced environment. BS Degree in Biology, Chemistry, or related field required.
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